An Interesting talk by the Berman Institute

Today we thought we would share an interesting video on ethics presented by the Berman Institute.

Here’s the description as written on their Youtube site: “How should we respond to patients who make racist, sexist or otherwise offensive comments? How should we respond to patients who make a request, based on bigotry, for a different health care provider? What are the key ethics and professionalism considerations to bear in mind when thinking about an appropriate response to these questions? Drs. Joe Carrese, Ellen Durant, Ali Thayer, and James Page discuss these questions, drawing on their own experiences.”


 
What do you think?  Share your comments below.

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On Listening

Dear Readers,
Below you will find the quote of the week. Take time to listen in a new way this week. Here are a few ways to listen better:
1. Receive what the other person is saying.
2. Analyze.
3. Synthesize/recap what they are saying as needed.
4. Ask Questions

Part of head woman with hand to ear listening©AllisonJ. Weaver Consulting, LLC 2017 

 

Weekly Blog Roundup: Ep. 3

Welcome to the weekly blog roundup!  We hope that you have had a lovely week so far. Here are a few interesting blogs from the blogosphere this week:
1. ACGME: Clinically-Driven Standards
2. Dr. Dahlia: 24-hour Medical Intern Shift Reinstated 3.
4. Science Life:  Watch a neuroscientist explain one concept at 5 levels of difficulty
5.  Latest Science News: The hazards of English spelling
6. Medscape: Stimulants Enhance Cognitive Performance in Top Chess Players
7. Engaget: Airbnb might soon be legal in Japan
8. A Country Doctor:  EMRs are Dangerous: Let’s Change That
9. Dan Hodge: Creating a culture
10. K Brent Tomer:  Pink Floyd’s rock opera, as opera
12. Hours and Miles: Work, Culture, and Workplace Culture
13. Felipe Lima: Dois Dedos de Música com Antony Left
14. Embracing the diversity: Starting from the beginning. Bilingualism? It’s not easy.
15.Alien at Home : “TCKs in Transition”

©Allison J. Weaver Consulting, LLC 2017

Research Tuesday Ep. 3

Today’s Research Roundup is brought to you by EBSCOhost. Here are some interesting articles.
1.Berriochoa, C., Ward, M. C., Weller, M. A., Holliday, E., Kusano, A., Jr.Thomas, C. R., & … Thomas, C. J. (2016). Applicant Interview Experiences and Postinterview Communication of the 2016 Radiation Oncology Match Cycle. International Journal Of Radiation Oncology, Biology, Physics, 96(3), 514-520. doi:10.1016/j.ijrobp.2016.08.009.

2.Watt, K., Abbott, P., & Reath, J. (2016). Developing cultural competence in general practitioners: an integrative review of the literature. BMC Family Practice, 171-11. doi:10.1186/s12875-016-0560-6.

3. Car, L. T., Papachristou, N., Gallagher, J., Samra, R., Wazny, K., El-Khatib, M., & … Franklin, B. D. (2016). Identification of priorities for improvement of medication safety in primary care: a PRIORITIZE study. BMC Family Practice, 171-10. doi:10.1186/s12875-016-0552-6.

4. Naiji, L., & Hong, W. (2016). Exploring the impact of word-of-mouth about Physicians’ service quality on patient choice based on online health communities. BMC Medical Informatics & Decision Making, 161-10. doi:10.1186/s12911-016-0386-0.

5.Habibi, R., Guénette, L., Lexchin, J., Reynolds, E., Wiktorowicz, M., & Mintzes, B. (2016). Regulating Information or Allowing Deception? Pharmaceutical Sales Visits in Canada, France, and the United States. Journal Of Law, Medicine & Ethics, 44(4), 602-615. doi:10.1177/1073110516684803.

6.Gallagher, T. H., Farrell, M. L., Karson, H., Armstrong, S. J., Maldon, J. T., Mello, M. M., & Cullen, B. F. (2016). Collaboration with Regulators to Support Quality and Accountability Following Medical Errors: The Communication and Resolution Program Certification Pilot. Health Services Research, 512569-2582. doi:10.1111/1475-6773.12557.

7.Mello, M. M., Armstrong, S. J., Greenberg, Y., McCotter, P. I., & Gallagher, T. H. (2016). Challenges of Implementing a Communication-and-Resolution Program Where Multiple Organizations Must Cooperate. Health Services Research, 512550-2568. doi:10.1111/1475-6773.12580

8.Helmchen, L. A., Lambert, B. L., & McDonald, T. B. (2016). Changes in Physician Practice Patterns after Implementation of a Communication-and-Resolution Program. Health Services Research, 512516-2536. doi:10.1111/1475-6773.12610

9.Etchegaray, J. M., Ottosen, M. J., Aigbe, A., Sedlock, E., Sage, W. M., Bell, S. K., & … Thomas, E. J. (2016). Patients as Partners in Learning from Unexpected Events. Health Services Research, 512600-2614. doi:10.1111/1475-6773.12593

10.Rawson, T. M., Charani, E., Prockter Moore, L. S., Hernandez, B., Castro-Sánchez, E., Herrero, P., & … Holmes, A. H. (2016). Mapping the decision pathways of acute infection management in secondary care among UK medical physicians: a qualitative study. BMC Medicine, 141-10. doi:10.1186/s12916-016-0751-y

Bonus: Lee, K., Wright, S. M., & Wolfe, L. (2016). The clinically excellent primary care physician: examples from the published literature. BMC Family Practice, 171-6. doi:10.1186/s12875-016-0569-x.

Do you have any articles you’d like to contribute?  Feel free to share them below. 

©Allison J. Weaver Consulting, LLC 2017

Weekly Blog Roundup Ep. 2

Here are some of the most intriguing blogs from across the internet that we found this week. Enjoy! Blog perspectives listed here are not necessarily representative of our company’s viewpoints.
1. Musings of a Psych Geek: Occupational Psychology: So what exactly do you do???
2. Ariska Aditiara: CCU1
3. The Atlantic Monthly: The Internet’s Impact on Creativity: Your Thoughts
4. WEB MD: Excercise Addiction in  Men
5.  Ain’t Mine No More: 5 Lessons I’ve Learned From Connection Groups 
6. Ash James, Health and Exercise Medicine: A Day in the Life of… 
7. CraseFit: Goal Oriented Focus
8. J.S. Park: Note to self: How to Apologize 
9. Phil Heft: Changing A Company’s Culture
10. Bohemian Nation: Make A Space for Yourself
11.HayleyBrownsite: What’s Your Self-talk Like?
12. Dominic Sorace: The Neurology of Ambiguity
13. Wordsummit: Bruce Lee on the ‘Hard Part’ of Learning Language
14. Truth is Nature: True Strength
15.  KATRINA ANGELICAN – How can One be a Doctor and Still be Himself? 
16. Tiago Silva, Tales from the 1974 Lakes – The Finnish Social and Healthcare Reform
17. Su, Footprints of Burma-  Burmese Dinner Table
18.  Lillian Lee- Enjoy  the Best Cup of English Tea
19. Peter Coffaro:  A Digital Revolution in Healthcare is Speeding Up
20. Alliance health Company: Prevent Workplace Injuries

Do you have more that you’d like to share with everyone? Feel free to comment below. 

©Allison J. Weaver Consulting, LLC 2017

Ways to Improve Intercultural Relationships at Work

Every day, our world becomes more and more globalised, especially in the corporate sector. The medical field is one area where it’s especially noticeable due to the shortage of physicians and medical staff.

As a result, companies and hospitals are scrambling to update and implement policies to reflect the changes happening in our world. Diversity and inclusion are hard things to successfully measure, as culture is indeed deeper than people imagine. Similarly, data-driven models cannot always discern whether a company or institution has been successful at improving the culture of a workplace in these areas. Additionally, the LGBTQ community and other groups have increased their voice in societies like the United States and Canada, and have obtained more political power. A number of these changes are ones in which people have gained opportunities and platforms in society to express their worldviews in a more public way.

In many Western countries, the individual identity, lifestyle and preferences of a person have become in many cases more important than said person’s affiliation or loyalty to a larger group or cause. This has both benefits and downsides, especially as workplaces consist of teams that work to cultivate a larger company identity. Due to the wide variety of preferences and lifestyles in the world today, it’s no wonder that people are experiencing cross-cultural clashes. Gone are the days in which countries were more isolated and had fewer interactions with those outside their borders.

With that in mind, there are several practical things that a  company or institution can do to build positive environments that foster diversity and inclusion.

Here are a few dos and don ts:

DO:

  • Educate newcomers and help them integrate into your company/ institution’s culture. Talk about what your company expects, and acknowledge cultural differences.
  • Encourage team building activities, conferences and retreats.
  • Identify cost-effective methods to grow your team’s culture on a daily basis.
  • Consider feedback and questions from employees.
  • Research the cultures, perspectives, and worldviews of those around you.
  • Take time to observe and study the following in your workplace: leadership and decision-making styles, approaches to the delegation of authority,   preferences for information flow between leadership and those being led,  attitude towards women and minority groups,  life priorities at work,  formalisation, perception of feedback,  attitude towards time and deadlines,  motivational orientation, verbal and non-verbal behaviour patterns., relationships ,   socio-cultural differences,  language use and vocabulary, power distance, and uncertainty avoidance etc.
  • Ask questions to understand other peoples’ perspectives.
  •  Be patient.
  • Develop strategies for improved integration of marginalised groups.
  • Re-evaluate your promotion, recruiting, and evaluation approaches to determine if there is any cultural bias.
  • Provide ways in which employees can provide anonymous feedback about issues of diversity and inclusion.
  • Provide in-depth community and workplace support systems for those entering your workplace from other cultures or countries.
  • Evaluate your current models and tools used for departmental communication and look for weaknesses or areas lacking efficiency.
  • Look for ways to increase efficiency and decrease misunderstandings and cost during interactions between staff members and patients/clients.
  • Establish a team culture that values well-being and creates a sense of solidarity and community. This does not mean that everyone needs to agree with everyone all the time. It does, however, mean that dialogue and discussion are encouraged, and respect for others and their perspectives are valued.
  • Evaluate your procedures and management methods through the lens of your biggest minority groups.  Look for possible pitfalls, inconsistencies, and cultural barriers.
  • Encourage HR and HQ to be flexible and creative. Certain models that worked 100 years ago, may not be relevant today.
  • Promote and require professional development.
  • Create an environment of authenticity and integrity.
  • Ensure that non-native speakers of English are familiar with jargon and colloquialisms of your company. If necessary, hire a language or communication consultant to help them.

DON’T:

  • Rely on Cross-Cultural stereotypes.
  •  Try to figure out the culture, religion, values and beliefs of a culture solely through the lens of your own worldview.
  • Talk more than you listen.
  • Assume that you have all the answers.
  • Embrace institutional ethnocentrism or values.
  • Take a position of cultural dominance or as we like to call it, the  ‘my culture is better’  approach.
  • Provide insufficient communication to employees during periods of crisis or transition.
  • Force solutions without discerning if they are applicable,  considerate, and law-abiding.
  • Ignore dissonance between written policy and actually implemented policy at the ground level.

There are plenty of other tips, tricks and strategies we could offer and a host of resources, but your reading time is limited.  With that being said, we would recommend that you take the time to look into the scholarly research on these topics.  Also, stay tuned to our blog, as we often share free webinars interesting articles and other resources for your team.

©Allison J. Weaver Consulting, LLC 2017

Medical Ethics

For this edition of Media Wednesday,  we’d like to share with you a fascinating panel discussion held at the Johns Hopkins Berman Institute of Bioethics.

What questions or comments do you have? We’d love to hear your feedback  and thoughts. (Comment moderation is ON.)

©Allison J. Weaver Consulting, LLC 2017