Thur Tools and Tips: Improving Cultural Competence

This week, we’ll be sharing a few tips on improving cultural competence.  This is a crucial part of our globalized workplaces, and a key for companies and individuals who what to stay on the cutting edge.  Here are a few tips:

  1. Recognize the worldview of the individuals around you. Culture is not limited to skin color, ethnicity or country. It is far deeper. Learn about the individuals and cultures represented in  your workplace. This will help your work team function most effectively.images
  2.  Get to know your patients’ cultures. Don’t assume you already know their cultures based on their last name or other prejudice. Optimize the short time you have with your patients to learn about them and complete the task at hand.
  3. Determine your cultural effectiveness.  How well do you understand culture and cross-cultural research? Do your homework and brush up on some of the latest research.  Look for strengths and weaknesses of your own worldview based on psychological and sociological studies.
  4. Make your patients feel “at home.” If possible, your staff should reflect your area’s cultural makeup and understand the cultures represented.
  5. Conduct culturally sensitive evaluations, and learn about your patients expectations and preferences.  Don’t treat cases like a factory worker treats a broken machine. Think of the human behind the physical ailment.
  6.   Be willing to learn by making mistakes. You won’t  be able to do it 100% perfectly all the time. Use failure as an opportunity for learning.
  7.  Attend conferences outside of your discipline once in a while to learn more about what’s happening in the arena of cross-cultural competence.
  8. Expand your horizons and interact with groups of people who are outside of your cultural or work bubble. Joining clubs can be a great way to do this if you have a little spare time.
  9.  Find out what resources your department has to help you learn more about other cultures and worldviews. Set aside some time for learning.

We guarantee if you take these steps, you will be on your way towards cross-cultural competence. These are not the only ways to develop cross-cultural competence, but they are a great start. Developing cross-cultural competence will help you avoid miscommunications  and misunderstandings that could be very costly.

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Research on Patient Care and Communication

Dear Readers,

Here is some recent research on patient care and communication. We trust that you fill find this useful.

Foo, P. K., Frankel, R. M., McGuire, T. G., Zaslavsky, A. M., Lafata, J. E., & Tai-Seale, M. (2017). Patient and Physician Race and the Allocation of Time and Patient Engagement Efforts to Mental Health Discussions in Primary Care: An Observational Study of Audiorecorded Periodic Health Examinations. The Journal of Ambulatory Care Management40(3), 246-256.

Cole, K. O. W., Gudzune, K. A., Bleich, S. N., Cheskin, L. J., Bennett, W. L., Cooper, L. A., & Roter, D. L. (2017). Providing prenatal care to pregnant women with overweight or obesity: Differences in provider communication and ratings of the patient-provider relationship by patient body weight. Patient education and counseling100(6), 1103-1110.

Kurlander, J. E., Chey, W. D., Morris, C. B., Hu, Y. J. B., Padival, R. K., Bangdiwala, S. I., … & Drossman, D. A. (2017). Development and validation of the Patient‐Physician Relationship Scale among patients with irritable bowel syndrome. Neurogastroenterology & Motility.

Ibe, C., Bowie, J., Roter, D., Carson, K. A., Lee, B., Monroe, D., & Cooper, L. A. (2017). Intensity of exposure to a patient activation intervention and patient engagement in medical visit communication. Patient Education and Counseling.

Epstein, R. M., Duberstein, P. R., Fenton, J. J., Fiscella, K., Hoerger, M., Tancredi, D. J., … & Kaesberg, P. (2017). Effect of a patient-centered communication intervention on oncologist-patient communication, quality of life, and health care utilization in advanced cancer: the VOICE randomized clinical trial. JAMA oncology3(1), 92-100.

Tang, L., & Guan, M. (2017). Rise of Health Consumerism in China and Its Effects on Physicians’ Professional Identity and the Physician–Patient Relationship and Communication. Health Communication, 1-7.

Turner, K., Samuel, C. A., Donovan, H. A., Beckjord, E., Cardy, A., Dew, M. A., & van Londen, G. J. (2017). Provider perspectives on patient-provider communication for adjuvant endocrine therapy symptom management. Supportive Care in Cancer25(4), 1055-1061.

Fernandez, J. M., Cenador, M. B. G., Millan, J. M. L., Méndez, J. A. J., & Ledesma, M. J. S. (2017). Use of Information and Communication Technologies in Clinical Practice Related to the Treatment of Pain. Influence on the Professional Activity and the Doctor-Patient Relationship. Journal of medical systems41(5), 77.

Reeve, B. B., Thissen, D. M., Bann, C. M., Mack, N., Treiman, K., Sanoff, H. K., … & Moultrie, R. (2017). Psychometric evaluation and design of patient-centered communication measures for cancer care settings. Patient Education and Counseling.

Pellegrini, C. A. (2017). Trust: the keystone of the patient-physician relationship. Journal of the American College of Surgeons224(2), 95-102.

Lorusso, D., Bria, E., Costantini, A., Di Maio, M., Rosti, G., & Mancuso, A. (2017). Patients’ perception of chemotherapy side effects: Expectations, doctor–patient communication and impact on quality of life–An Italian survey. European journal of cancer care26(2).

Xiang, J., & Stanley, S. J. (2017). From online to offline: Exploring the role of e-health consumption, patient involvement, and patient-centered communication on perceptions of health care quality. Computers in Human Behavior70, 446-452.

Schieber, A. C., Kelly-Irving, M., Génolini, J. P., Membrado, M., Tanguy, L., Fabre, C., … & INTERMEDE Group. (2017). Integrating multidisciplinary results to produce new knowledge about the physician–patient relationship: A methodology applied to the INTERMEDE project. Journal of Mixed Methods Research11(2), 174-201.

Ernstmann, N., Weissbach, L., Herden, J., Winter, N., & Ansmann, L. (2017). Patient–physician communication and health‐related quality of life of patients with localised prostate cancer undergoing radical prostatectomy–a longitudinal multilevel analysis. BJU international119(3), 396-405.

Tan, S. S. L., & Goonawardene, N. (2017). Internet health information seeking and the patient-physician relationship: A systematic review. Journal of medical Internet research19(1).

Scott, K. M., Nerminathan, A., Alexander, S., Phelps, M., & Harrison, A. (2017). Using mobile devices for learning in clinical settings: A mixed‐methods study of medical student, physician and patient perspectives. British Journal of Educational Technology48(1), 176-190.

Petrič, G., Atanasova, S., & Kamin, T. (2017). Impact of Social Processes in Online Health Communities on Patient Empowerment in Relationship With the Physician: Emergence of Functional and Dysfunctional Empowerment. Journal of medical Internet research19(3).

Brenk-Franz, K., Strauß, B., Tiesler, F., Fleischhauer, C., Schneider, N., & Gensichen, J. (2017). Patient-provider relationship as mediator between adult attachment and self-management in primary care patients with multiple chronic conditions. Journal of Psychosomatic Research97, 131-135.

 

Troubleshooting

This post will focus on  misunderstandings cross-culturally. Everyone at some point will experience a cultural misunderstanding if they interact for a long enough with another country.  Most of the time they can be resolved quickly and painlessly. However, there are certain occaisions where more detailed explorations into culture and asumptions.

Here are a few tips:

  1. Identify cultural assumptions
  2.  Be willing to learn about other cultures perspectives on the topic.
  3.  Have self- awareness of your own cultural practices, prejudices, bias etc. This will help you solve the conflict easier.
  4. Empathy is important.
  5.  Examine your own cultural values to see where they might clash with another person’s values.
  6. Learn about how the culture in question resolves conflicts.
  7. Build on common ground between you and the other party.
  8. Break down the power structure.  Work to empower them to share their side of the story.
  9. Look for a mediator who understands both cultures if possible.  Hire an expert if necessary.
  10. Remember that the process of resolving serious misunderstandings can take time.

Research Tuesday: Culture Edition

This week’s research roundup has to do with culture. This is an interdisciplinary list. We trust that you will find these articles of some use and inspiration. NOTE: All articles listed are available on the websites of the journals listed, and some are in the public domain.
1.Becker, J. C., Kraus, M. W., & Rheinschmidt-Same, M. (2017). Cultural Expressions of Social Class and Their Implications for Group-Related Beliefs and Behaviors. Journal of Social Issues, 73(1), 158-174. doi:10.1111/josi.12209

2.Beecher, B., & Streitwieser, B. (2017). A Risk Management Approach for the Internationalization of Higher Education. Journal of the Knowledge Economy. doi:10.1007/s13132-017-0468-y

3.Bratianu, C., & Bejinaru, R. (2016). Evaluation of Knowledge Processes Within the Learning Organization. Challenges, Performances and Tendencies in Organisation Management, 125-135. doi:10.1142/9789814656023_0014

4.Katerattanakul, P., Hong, S., Lee, H., & Kam, H. (2017). The effects of web accessibility certification on the perception of companies’ corporate social responsibility. Universal Access in the Information Society. doi:10.1007/s10209-017-0532-1

5.Laskovaia, A., Shirokova, G., & Morris, M. H. (2017). National culture, effectuation, and new venture performance: global evidence from student entrepreneurs. Small Business Economics. doi:10.1007/s11187-017-9852-z

6.Lundin, R. M., Bashir, K., Bullock, A., Kostov, C. E., Mattick, K. L., Rees, C. E., & Monrouxe, L. V. (2017). “I’d been like freaking out the whole night”: exploring emotion regulation based on junior doctors’ narratives. Advances in Health Sciences Education. doi:10.1007/s10459-017-9769-y

7. Lungu, C. I., Caraiani, C., & Dascalu, C. (n.d.). Sustainable Intellectual Capital. Intellectual Capital Strategy Management for Knowledge-Based Organizations, 156-173. doi:10.4018/978-1-4666-3655-2.ch009

8. Moya, M., & Fiske, S. T. (2017). The Social Psychology of the Great Recession and Social Class Divides. Journal of Social Issues, 73(1), 8-22. doi:10.1111/josi.12201

9.Rambo, L. R. (2017). Exploring Cultural Psychology: Introduction to a Book Forum on Towards Cultural Psychology of Religion: Principles, Approaches, Applications by Jacob A. Belzen. Pastoral Psychology. doi:10.1007/s11089-017-0765-1

10.Sengupta, N. K., Greaves, L. M., Osborne, D., & Sibley, C. G. (2017). The sigh of the oppressed: The palliative effects of ideology are stronger for people living in highly unequal neighbourhoods. British Journal of Social Psychology. doi:10.1111/bjso.12192

11.Sun, H. (2017). Business innovation and disruption in the music industry. Information, Communication & Society, 1-5. doi:10.1080/1369118x.2017.1301525

12. Vale, J., Branco, M. C., & Ribeiro, J. (2016). Individual intellectual capital versus collective intellectual capital in a meta-organization. Journal of Intellectual Capital, 17(2), 279-297. doi:10.1108/jic-05-2015-0044

©Allison J. Weaver Consulting, LLC 2017

Weekly Blog Roundup: Ep. 3

Welcome to the weekly blog roundup!  We hope that you have had a lovely week so far. Here are a few interesting blogs from the blogosphere this week:
1. ACGME: Clinically-Driven Standards
2. Dr. Dahlia: 24-hour Medical Intern Shift Reinstated 3.
4. Science Life:  Watch a neuroscientist explain one concept at 5 levels of difficulty
5.  Latest Science News: The hazards of English spelling
6. Medscape: Stimulants Enhance Cognitive Performance in Top Chess Players
7. Engaget: Airbnb might soon be legal in Japan
8. A Country Doctor:  EMRs are Dangerous: Let’s Change That
9. Dan Hodge: Creating a culture
10. K Brent Tomer:  Pink Floyd’s rock opera, as opera
12. Hours and Miles: Work, Culture, and Workplace Culture
13. Felipe Lima: Dois Dedos de Música com Antony Left
14. Embracing the diversity: Starting from the beginning. Bilingualism? It’s not easy.
15.Alien at Home : “TCKs in Transition”

©Allison J. Weaver Consulting, LLC 2017

Weekly Blog Roundup Ep. 2

Here are some of the most intriguing blogs from across the internet that we found this week. Enjoy! Blog perspectives listed here are not necessarily representative of our company’s viewpoints.
1. Musings of a Psych Geek: Occupational Psychology: So what exactly do you do???
2. Ariska Aditiara: CCU1
3. The Atlantic Monthly: The Internet’s Impact on Creativity: Your Thoughts
4. WEB MD: Excercise Addiction in  Men
5.  Ain’t Mine No More: 5 Lessons I’ve Learned From Connection Groups 
6. Ash James, Health and Exercise Medicine: A Day in the Life of… 
7. CraseFit: Goal Oriented Focus
8. J.S. Park: Note to self: How to Apologize 
9. Phil Heft: Changing A Company’s Culture
10. Bohemian Nation: Make A Space for Yourself
11.HayleyBrownsite: What’s Your Self-talk Like?
12. Dominic Sorace: The Neurology of Ambiguity
13. Wordsummit: Bruce Lee on the ‘Hard Part’ of Learning Language
14. Truth is Nature: True Strength
15.  KATRINA ANGELICAN – How can One be a Doctor and Still be Himself? 
16. Tiago Silva, Tales from the 1974 Lakes – The Finnish Social and Healthcare Reform
17. Su, Footprints of Burma-  Burmese Dinner Table
18.  Lillian Lee- Enjoy  the Best Cup of English Tea
19. Peter Coffaro:  A Digital Revolution in Healthcare is Speeding Up
20. Alliance health Company: Prevent Workplace Injuries

Do you have more that you’d like to share with everyone? Feel free to comment below. 

©Allison J. Weaver Consulting, LLC 2017