Tools and Tips: Time

Time is short. We know that we lack sufficient time to do everything we wish to do. Time is often more valuable than finance, especially when it comes to quality of relationships. We know this to be true in business connections, but it is especially pertinent in the case of working with clients and patients. Some people feel that they do not have time to get to know their clients or patients. However, taking that time is very useful for improving quality of care. Here are a few questions to ask yourself as you think through your relationships with clients and patients:
1. How am I interacting with my clients/patients? Do I see them more as a financial opportunity or as a person?
2. How can I improve my interactions with clients/patients and give them high quality services/care?
3. What is one area I can work on improving as far as these interactions are concerned? How can I reach that goal?

These are only a few questions to consider.

Below, you will also find a very practical way to get to know your clients. This is a short talk by Butch Bellah:


Research Update

Here are some interesting articles  from the research community recently:

Bokhari, R. (2016). Improving patient safety as a function of organizational ethics in the delivery of healthcare in Saudi Arabia (Doctoral dissertation, Duquesne University).
Hong, J. Y., & Yoo, E. K. (2016). Perception and Associated Factors on Patient Safety Culture of Care Helper in Nursing Facility. International Information Institute (Tokyo). Information, 19(11B), 5577.

Lee, C. T. S., & Doran, D. M. (2017). The Role of Interpersonal Relations in Healthcare Team Communication and Patient Safety: A Proposed Model of Interpersonal Process in Teamwork. Canadian Journal of Nursing Research, 0844562117699349.

Lillibridge, N., Botti, M., Wood, B., & Redley, B. (2017). An observational study of patient care outcomes sensitive to handover quality in the Post‐Anaesthetic Care Unit. Journal of Clinical Nursing.

Makkar, N., & Jain, K. (2017). To study the impact of design considerations on customer satisfaction in a dialysis facility of a super-specialty tertiary care hospital in Delhi, India. International Journal of Research in Medical Sciences, 5(6), 2563-2571.
Martinez, W., Lehmann, L. S., Thomas, E. J., Etchegaray, J. M., Shelburne, J. T., Hickson, G. B., … & Bell, S. K. (2017). Speaking Up About Traditional and Professionalism-Related Patient Safety Threats.
Merino-Plaza, M. J., Carrera-Hueso, F. J., Castillo-Blasco, M., Martínez-Asensi, A., Martínez-Capella, R., & Fikri-Benbrahim, N. (2017, April). Evolution of patient safety culture in a medium-stay hospital: monitoring indicators. In Anales del sistema sanitario de Navarra (Vol. 40, No. 1, p. 43).
Merkel, M. J., von Dossow, V., & Zwißler, B. (2017). Structured patient handovers in perioperative medicine: Rationale and implementation in clinical practice. Der Anaesthesist.
Muñoz, M. (2017). No Pass Zone: Call Light Response and Interdisciplinary Teamwork.
Ott, L. K. (2017). Shielding From Harm: What Can You Do? Speak Up. Journal of Radiology Nursing, 36(2), 136-137.
Paramalingam, V., Swift, S., Smith, O., Williams, M., Greco, P., Every, H., … & Baker, A. (2017). Improving Quality and Safety in the ICU through the Introduction of a Procedural Checklist and Pause. Canadian Journal of Critical Care Nursing, 28(2).
Piva, E., Sciacovelli, L., Pelloso, M., & Plebani, M. (2017). Performance specifications of critical results management. Clinical Biochemistry.
Villiers-Tuthill, A., Doulougeri, K., McGee, H., Montgomery, A., Panagopoulou, E., & Morgan, K. (2017). Development and Validation of a Cross-Country Hospital Patient Quality of Care Assessment Tool in Europe. The Patient-Patient-Centered Outcomes Research, 1-9.
Wollenhaup, C. A., Stevenson, E. L., Thompson, J., Gordon, H. A., & Nunn, G. (2017). Implementation of a Modified Bedside Handoff for a Postpartum Unit. Journal of Nursing Administration, 47(6), 320-326.

An Interesting talk by the Berman Institute

Today we thought we would share an interesting video on ethics presented by the Berman Institute.

Here’s the description as written on their Youtube site: “How should we respond to patients who make racist, sexist or otherwise offensive comments? How should we respond to patients who make a request, based on bigotry, for a different health care provider? What are the key ethics and professionalism considerations to bear in mind when thinking about an appropriate response to these questions? Drs. Joe Carrese, Ellen Durant, Ali Thayer, and James Page discuss these questions, drawing on their own experiences.”

What do you think?  Share your comments below.

Research Tuesday: Culture Edition

This week’s research roundup has to do with culture. This is an interdisciplinary list. We trust that you will find these articles of some use and inspiration. NOTE: All articles listed are available on the websites of the journals listed, and some are in the public domain.
1.Becker, J. C., Kraus, M. W., & Rheinschmidt-Same, M. (2017). Cultural Expressions of Social Class and Their Implications for Group-Related Beliefs and Behaviors. Journal of Social Issues, 73(1), 158-174. doi:10.1111/josi.12209

2.Beecher, B., & Streitwieser, B. (2017). A Risk Management Approach for the Internationalization of Higher Education. Journal of the Knowledge Economy. doi:10.1007/s13132-017-0468-y

3.Bratianu, C., & Bejinaru, R. (2016). Evaluation of Knowledge Processes Within the Learning Organization. Challenges, Performances and Tendencies in Organisation Management, 125-135. doi:10.1142/9789814656023_0014

4.Katerattanakul, P., Hong, S., Lee, H., & Kam, H. (2017). The effects of web accessibility certification on the perception of companies’ corporate social responsibility. Universal Access in the Information Society. doi:10.1007/s10209-017-0532-1

5.Laskovaia, A., Shirokova, G., & Morris, M. H. (2017). National culture, effectuation, and new venture performance: global evidence from student entrepreneurs. Small Business Economics. doi:10.1007/s11187-017-9852-z

6.Lundin, R. M., Bashir, K., Bullock, A., Kostov, C. E., Mattick, K. L., Rees, C. E., & Monrouxe, L. V. (2017). “I’d been like freaking out the whole night”: exploring emotion regulation based on junior doctors’ narratives. Advances in Health Sciences Education. doi:10.1007/s10459-017-9769-y

7. Lungu, C. I., Caraiani, C., & Dascalu, C. (n.d.). Sustainable Intellectual Capital. Intellectual Capital Strategy Management for Knowledge-Based Organizations, 156-173. doi:10.4018/978-1-4666-3655-2.ch009

8. Moya, M., & Fiske, S. T. (2017). The Social Psychology of the Great Recession and Social Class Divides. Journal of Social Issues, 73(1), 8-22. doi:10.1111/josi.12201

9.Rambo, L. R. (2017). Exploring Cultural Psychology: Introduction to a Book Forum on Towards Cultural Psychology of Religion: Principles, Approaches, Applications by Jacob A. Belzen. Pastoral Psychology. doi:10.1007/s11089-017-0765-1

10.Sengupta, N. K., Greaves, L. M., Osborne, D., & Sibley, C. G. (2017). The sigh of the oppressed: The palliative effects of ideology are stronger for people living in highly unequal neighbourhoods. British Journal of Social Psychology. doi:10.1111/bjso.12192

11.Sun, H. (2017). Business innovation and disruption in the music industry. Information, Communication & Society, 1-5. doi:10.1080/1369118x.2017.1301525

12. Vale, J., Branco, M. C., & Ribeiro, J. (2016). Individual intellectual capital versus collective intellectual capital in a meta-organization. Journal of Intellectual Capital, 17(2), 279-297. doi:10.1108/jic-05-2015-0044

©Allison J. Weaver Consulting, LLC 2017

Weekly Blog Roundup: Ep. 3

Welcome to the weekly blog roundup!  We hope that you have had a lovely week so far. Here are a few interesting blogs from the blogosphere this week:
1. ACGME: Clinically-Driven Standards
2. Dr. Dahlia: 24-hour Medical Intern Shift Reinstated 3.
4. Science Life:  Watch a neuroscientist explain one concept at 5 levels of difficulty
5.  Latest Science News: The hazards of English spelling
6. Medscape: Stimulants Enhance Cognitive Performance in Top Chess Players
7. Engaget: Airbnb might soon be legal in Japan
8. A Country Doctor:  EMRs are Dangerous: Let’s Change That
9. Dan Hodge: Creating a culture
10. K Brent Tomer:  Pink Floyd’s rock opera, as opera
12. Hours and Miles: Work, Culture, and Workplace Culture
13. Felipe Lima: Dois Dedos de Música com Antony Left
14. Embracing the diversity: Starting from the beginning. Bilingualism? It’s not easy.
15.Alien at Home : “TCKs in Transition”

©Allison J. Weaver Consulting, LLC 2017

Research Tuesday Ep. 3

Today’s Research Roundup is brought to you by EBSCOhost. Here are some interesting articles.
1.Berriochoa, C., Ward, M. C., Weller, M. A., Holliday, E., Kusano, A., Jr.Thomas, C. R., & … Thomas, C. J. (2016). Applicant Interview Experiences and Postinterview Communication of the 2016 Radiation Oncology Match Cycle. International Journal Of Radiation Oncology, Biology, Physics, 96(3), 514-520. doi:10.1016/j.ijrobp.2016.08.009.

2.Watt, K., Abbott, P., & Reath, J. (2016). Developing cultural competence in general practitioners: an integrative review of the literature. BMC Family Practice, 171-11. doi:10.1186/s12875-016-0560-6.

3. Car, L. T., Papachristou, N., Gallagher, J., Samra, R., Wazny, K., El-Khatib, M., & … Franklin, B. D. (2016). Identification of priorities for improvement of medication safety in primary care: a PRIORITIZE study. BMC Family Practice, 171-10. doi:10.1186/s12875-016-0552-6.

4. Naiji, L., & Hong, W. (2016). Exploring the impact of word-of-mouth about Physicians’ service quality on patient choice based on online health communities. BMC Medical Informatics & Decision Making, 161-10. doi:10.1186/s12911-016-0386-0.

5.Habibi, R., Guénette, L., Lexchin, J., Reynolds, E., Wiktorowicz, M., & Mintzes, B. (2016). Regulating Information or Allowing Deception? Pharmaceutical Sales Visits in Canada, France, and the United States. Journal Of Law, Medicine & Ethics, 44(4), 602-615. doi:10.1177/1073110516684803.

6.Gallagher, T. H., Farrell, M. L., Karson, H., Armstrong, S. J., Maldon, J. T., Mello, M. M., & Cullen, B. F. (2016). Collaboration with Regulators to Support Quality and Accountability Following Medical Errors: The Communication and Resolution Program Certification Pilot. Health Services Research, 512569-2582. doi:10.1111/1475-6773.12557.

7.Mello, M. M., Armstrong, S. J., Greenberg, Y., McCotter, P. I., & Gallagher, T. H. (2016). Challenges of Implementing a Communication-and-Resolution Program Where Multiple Organizations Must Cooperate. Health Services Research, 512550-2568. doi:10.1111/1475-6773.12580

8.Helmchen, L. A., Lambert, B. L., & McDonald, T. B. (2016). Changes in Physician Practice Patterns after Implementation of a Communication-and-Resolution Program. Health Services Research, 512516-2536. doi:10.1111/1475-6773.12610

9.Etchegaray, J. M., Ottosen, M. J., Aigbe, A., Sedlock, E., Sage, W. M., Bell, S. K., & … Thomas, E. J. (2016). Patients as Partners in Learning from Unexpected Events. Health Services Research, 512600-2614. doi:10.1111/1475-6773.12593

10.Rawson, T. M., Charani, E., Prockter Moore, L. S., Hernandez, B., Castro-Sánchez, E., Herrero, P., & … Holmes, A. H. (2016). Mapping the decision pathways of acute infection management in secondary care among UK medical physicians: a qualitative study. BMC Medicine, 141-10. doi:10.1186/s12916-016-0751-y

Bonus: Lee, K., Wright, S. M., & Wolfe, L. (2016). The clinically excellent primary care physician: examples from the published literature. BMC Family Practice, 171-6. doi:10.1186/s12875-016-0569-x.

Do you have any articles you’d like to contribute?  Feel free to share them below. 

©Allison J. Weaver Consulting, LLC 2017